Frequently Asked Questions

Everything you need to know about your Kub Direct shopping experience.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our Returns Portal to start your process.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart as sizing can vary between different fits.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team.

Are your materials sustainably sourced?

At Kub Direct, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% by 2025.